Sometimes something just doesn't work for you and you want to return or exchange
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@thesharks.uk. Please note that returns will need to be sent to the following address:
Sharks Swim Shop
Inspiration House
Phoenix Way
Garngoch Industrial Estate
Swansea
SA4 9WF
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@thesharks.uk.
Requirements for All Returns (UK and International):
This does not affect your statutory rights.
To receive a full refund, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
